💕 💕 Free Shipping to Worldwide
💎 10% Off for First Purchase | Code:New10

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Les taxes et les frais de transport seront calculés à l'étape suivante

Shipping & Delivery

1.Shipping Methods:

SLEEPTS HAIR utilizes reliable carriers such as UPS, DHL, USPS, FedEx, and Royal Mail for global shipping.

2.Total Delivery Time:

Total delivery time = processing time + shipping time.

 

①Processing Time:

After placing an order, it typically takes 1~2 business day to process your shipment. If there are issues with your shipping information, we will contact you within 24 hours.

 

②Shipping Time & Cost:

Shipping time and costs may vary due to unexpected factors like adverse weather, public holidays, or other unforeseen events. We appreciate your understanding for any inconvenience caused.

Destination Cost Processing Time(Business Days) Shipping Time(Business Days)
United States Free (ordersover $50) 1-3 3-5
France,Germany, etc.See more atcheckout page) Free (ordersover $50) 1-3 3-5
 
3.Track Order:

Once your order is shipped, we will send you an email with the corresponding tracking number. You can copy tracking number and search it at the link below. Please allow 1-2 business days for tracking information to be available.

Click tracking link >> https://www.17track.net/en

4.About Tax:

Each country has its own customs rules and policies. Please contact local customs for more information. If, in rare cases, import duties or taxes are charged, the customer is responsible for paying them.

5.What if the package doesn’t arrive?

If you don’t get your package 30 days after it was shipped, please contact us at service@sleepts.com. We’ll either resent a new one to you or give you a full refund. 

6.Additional Notes:

  • Local logistics deliver on business days (Mon. - Fri.).
  • Ensure your delivery address is accessible on workdays.
  • Keep your phone on, as carriers may contact you.
  • Some services may require a signature for delivery.
  • If you waive the signature service, we will not be held responsible for any loss or damage to the package once it occurs.
  • Costs incurred due to delivery delays, address modifications, cancellations, or returns for personal reasons are borne by the buyer.

Scenario

Responsibility

Incorrect personal shipping info or undeliverable address

Buyer

Customs duties in recipient’s country/region

Customer

Buyer’s delivery delay or address modification

Buyer

Cancellation or return halfway for personal reasons

Buyer

 

 

 

 

 

 

 

 

 

 

7.Shipping Insurance Refund:

Refunded before shipment: Refunded to the original payment account.
Other cases: Refund eligibility varies.

 

Should you have any further questions or concerns, please feel free to contact us. We value your satisfaction!   service@sleepts.com.