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Shopping FAQs


I forgot my password. What should I do now?

When you click on "My Account" to log in you'll see a 'Forget Password' link. Click the link and enter your email address we will send you an email to reset your password.

I keep getting error pages. What should I do?

Please contact our Customer Service Center at service@sleepts.com and be prepared to provide them with the error number listed on the error page.



Is shopping with Sleepts safe?

Yes, it is safe to order here. We respect your privacy and keep your personal information confidential.
When you visit our site, the information collected is stored by your browsers, such as your name, phone number, postal code, and address. Cookies can be used to recognize your IP address and provide faster access to our site. You can restrict the use of cookies by changing the settings in your browser, which may limit your access to our site.


Does Sleepts have other online stores?

Sleepts.com is the only official website of Sleepts™. Beware of those fake websites using different domains but selling products with the Sleepts trademark or design.


Why is my order shipped in multiple shipments?

To ensure that you receive the package as soon as possible. We will ship preferentially the items in stock in your order. So it may be shipped in two or more parcels for you.


I received my order, but one item is missing. What should I do?

If you received your order and an item is missing (that is not on backorder) please contact Sleepts Customer Service at service@sleepts.com for further assistance.


How do I unsubscribe?

You can unsubscribe by simply clicking the unsubscribe button at the bottom of each email we send and following the instructions. Or you can contact us to help you unsubscribe with the email address service@sleepts.com


Is the color the same as the photo?

Yes, we have been adjusted to display color as close as possible to the color of the actual items. However, there is a slight color variation due to limitations in camera resolution and computer monitors. So the colors shown in the photograph may not correspond 100%. Colors are subject to the actual dresses you get.


Payment & Coupon

What payment methods do you accept?

There are different ways you can choose to pay on our website. We support Credit/Debit Card, PayPal.


Why my payment is declined?

Firstly, check the card details to make sure the information is correct. e.g. the expiry date or your billing address. (Common problems including incorrectly spelled names)
Secondly, make sure you enter the security code correctly (the three-digit numbers on the back of your card).
Lastly, your card issuer may have declined your payment. Please contact the card issuing bank.


Why isn't my promo code working?

  1. All coupons cannot be used together with products on sale. If the products in the order meet the promotion conditions (ex. 2ND 99% OFF, 3RD 50% OFF, Save $40 Over $99), the coupon will be invalid
  2. If you submit an order and enter the code, but do not pay and create an abandoned order, the coupon will be occupied. When you create a new order, you will be prompted that the coupon cannot be used. You can check whether there is an unpaid reminder email in your mailbox, and click the link in the email to continue placing the order. You can also contact us to help you find the abandoned order, and we will send you the order link to continue the payment.

When will my credit card or PayPal account be charged?

Your credit card or PayPal account will be authorized for the entire amount of the order at the time of purchase. The card or PayPal account will then be charged when the order is shipped. We will send you an email confirmation of your order once you have completed the order.


My credit card was declined, but the charge shows up on my credit card account. What happened?

The "charges" that are appearing on your card account are pre-authorization holds. They are not charges; however, your card company may be temporarily holding those funds. Your card may have declined for one of the following reasons:

Your BILLING address entered does not exactly match the BILLING address that your card company has on file.

Your card company is declining your transaction because of insufficient funds or another reason from your card company.

Please contact your card company to release any pending holds from Sleepts  if you received an ERROR response that matches any of the reasons above. Sleepts has no control of the grace period for releasing authorized funds, particularly debit card funds.



I did not receive an order confirmation. What should I do?

If you did not receive an email confirmation of your order please contact us at service@sleepts.com.